Answers to your most Frequently asked Questions
If you cannot find answers to your questions then please
call us on 0208 571 0883 and we will try our best to assist you.
What is a visa?
A visa is an authority issued by the Embassy/Consulate of a
country that permits a traveler to visit that particular country. The majority
of visas are stamped inside your passport. (A small number of visas are either
separate document to be carried with the passport or issued electronically.)
Visas are issued with specific limitations regarding the purpose of visit, length
of stay, the validity of the visa, etc... Some countries do not require a visa or do
not require a visa in some situations, such as a result of reciprocal treaty
arrangements. The possession of a visa is not in itself a guarantee of entry
into the country that issued it, and in certain cases, a visa can be revoked at
Where can I travel with my travel visa?
Usually, you can travel within the entire country if you are
holding that country’s visa. However, some countries place restrictions on travel
to certain destinations within that country. We strongly advise you to call us
or the concerned embassy for more information.
How does it all work?
Its simple, just check the requirements on our website and
if required, make the visa application online. We will process the visa on your
behalf and email or post it to you. All your questions and queries about the
process with be managed by our experienced team.
How long is a visa valid for?
Visa validity depends on your application and the individual embassy’s
discretion. For example, an Indian tourist visa is valid for six months
starting from the date it is issued.
How far in advance can I apply for a visa?
Most visas are valid from the date of issue, NOT your date
of arrival in the country concerned. You should ensure you get your visa well
in advance, but not too much in advance if you want to make a long trip. Plan
Can I apply for a visa online?
It depends on the country of travel. A lot of visas are now
e-visas and can be applied. If a regular visa is required then your passport
will be required to be presented at the embassy concerned. You check the
process online on our website or call us with further details of your trip.
Can I fax my passport copy and/or completed applications
for the issuance of a visa?
A majority of the embassies only accept original documents
like actual passports. No photocopies or fax copies are accepted. These include
embassies like India, China, and all Schengen countries embassies. An actual passport is required to stamp your visa in it. Please call us for further
Do I need to send my actual passport?
For the majority of countries like China, a visa is stamped
on a visa page inside your passport. Hence we would require your passport in
such cases. However, there are a few exceptions e.g. India, U.S.A. and
How long will it take to process my visa?
Different embassies have different visa processing times.
Indian embassy usually takes 3 working days to process an application – For example, if an application is submitted on Monday then your passport/visa can
be collected on Wednesday.
We strongly advise you to add at least 3 extra days to allow
for the delivery of your documents to us and later back to you. Do not purchase
your tickets till you get your visa. However, if you already have purchased your
tickets and traveling in the next 10 days then call us to arrange express service
at no extra cost.
When should I book my flights?
It normally takes a week to process your application.
However only book your flights once you have acquired your visa. If you already
have booked your travel and require a visa urgently, then we can provide you
with express service at no extra cost. Please call us if you are traveling in the next 10 days.
I do not have a printer to print visa form. What should I
If you do not have a printer then we can post the form
to you. You can use the contact us section to send us an email
or call us and request your desired application form.
PAYMENT RELATED FAQ’s
What forms of payment do you accept?
We accept all major UK debit and credit cards. Alternatively, you can send us a cheque along with your application. Please make the cheque
payable to ‘VISA GENIE LIMITED’. You can also deposit money into our bank
account. Call us for our bank details.
Is it secure to give my personal details online?
It is 100% secure to use our website. We use the best
technology available to safeguard your details. Our payment processing system
is provided by one of the world's best banks. We do not sell or share your details
with anybody other than the concerned embassy.
What does your price include?
Our price includes the service of checking your application
for errors, submitting it to the embassy, later collect it from the embassy, and
mailing it back to you. Visa Genie has no control on the application process or
its outcome. Although forms are checked by our experienced staff for any
errors, we do not take any responsibility for the same. Applicants have to
ensure that correct and complete information is provided at all times.
How do you know that I have paid?
Once you book your case online, we receive a confirmation
from the bank immediately. Once we
receive your application in the post, we verify your name and address with this
confirmation. This helps us allocate the payments to correct cases. In short,
your money is in good hands.
I cannot travel for a reason. Can I get a refund?
If the visa has been processed, then we will not be able to
refund the visa fee or our handling charges. If the visa has not been applied
for then you will be refunded only the embassy fees. Our service fees are non-refundable.
DELIVERY RELATED FAQ’s
How should I send my documents to you? How will you send
You should always send your documents either by Royal Mails
recorded or guaranteed delivery so that you can keep track of your documents.
Alternatively, you can use a reputable courier. We send all our applications by
Royal Mails recorded delivery unless you opted for Royal Mails special
How do I know you have received my documents?
We notify you by email on receipt of your documents.
Alternatively, you can call us to confirm the safe delivery of your documents.
Can I deliver and collect my passport in person?
Yes. We are open Monday to Friday from 09:00 to 17:00. We can
have a cup of tea if you like.
Can you deliver my passport at the airport?
We can deliver passports to the airport at an additional
charge of £80. Please call us in advance to check for courier availability.
What happens if my documents get lost in the post?
All reputable courier companies have insurance and
compensation policies against loss and we suggest you contact them for these
details. All the documents Visa Genie sends back to the clients are through
Recorded or Special Delivery run by the Royal Mail, and the claims will have to
be handled directly through Royal Mail. Although we do not take any
responsibility for any documents lost in transit, we will try our best to help
you in that situation.
Is my visa guaranteed?
As the visas are granted by the Embassy, no one can
guarantee its outcome. However, based on our experience, we can advise you of
the potential outcome with a great deal of certainty. Our service takes the
ambiguity out of the application process.
I am traveling soon. Do you provide an URGENT service?
We always try our best to process your application at the
earliest. We can provide express service. If you need your visa urgently then
please call us before booking your applications as the requirement may differ for
I have incorrect details printed on my visa. What happens
We can contact the concerned embassy to rectify the details.
Although Visa Genie does not charge for this service, additional charges may be
payable to the embassy.